Q. How can I get my MIDFLORIDA Credit Card balance, available balance, credit line, transaction history, etc.?

A. Visit www.eZCardInfo.com to look up your credit card information. To receive additional information, call the Customer Service phone number on your statement.

Q. What should I do if my last payment has not been posted?

A. Call MIDFLORIDA at one of the numbers below. Select the language (English or Spanish), then press 2 for Other Options & Services and then press 4 for Credit Card information:
East Polk County (863) 291-FREE
West Polk County (863) 688-FREE
Highlands County (863) 385-4057 or 382-6620
Okeechobee County (863) 467-FREE
Hardee County (863) 773-FREE
Out of Local Area (866) 913-FREE

Q. What do I do if I have an unauthorized transaction on my account?

A. First, call the merchant where the transaction was made. Usually, an 800-number is provided next to the merchant's name on your credit card statement. If you are unable to resolve the dispute, call the Customer Service number at (800) 237-6211.

Q. How do I obtain information on a previously reported dispute?

A. Call the phone number on the letter of acknowledgement of dispute. If you have not received a letter of acknowledgement, call the Customer Service phone number on your statement.

Q. How do I make non-urgent changes to my credit card account? (For example: address, phone number, etc.)

A. Submit the changes in writing to:
MIDFLORIDA
Electronic Services
P.O. Box 8008
Lakeland, FL 33802

Q. How do I report a lost or stolen credit card?

A. To report a lost or stolen credit card, please call 1-800-299-9842 available 24 hours a day, 7 days a week.

Q. Can I make a payment to my credit card account online?

A. With MIDFLORIDA's Online Banking (Bill Pay) you can make a payment to any merchant, including your credit card company. To make a payment to your MIDFLORIDA Credit Card, simply click on Transfer Funds to post your payment.

Q. Why does my credit card account balance and my available credit not equal my credit line?

A. There are outstanding authorizations that have not yet posted as transactions on your account.