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News & Insights Blog

March 30, 2020

A Message to Our Members About COVID-19

The uncertainty of the pandemic has everyone operating in a heightened state as we work to maintain normalcy. Remaining open and accessible is part of that normalcy as our services are critical to the members we serve.


At MIDFLORIDA, we intend to try to maintain branch availability for the community in a responsible way that provides support to the members, but also offers protection to our staff. This is an evolving effort, but at the heart of it all is taking care of everyone through this unprecedented time. For both our employees and our members, here are some ways we are doing that:

Keeping our environment clean

Hand sanitizer, antibacterial spray and wipes are available throughout our branches and departments to allow for staff and members to routinely clean their hands and work areas.

Transitioning to Drive-Thru Only Service

To ensure the safety and well-being of our members and staff, MIDFLORIDA will transition to drive-thru only service effective Monday, March 30. Members or potential new members interested in opening an account or applying for a loan can do so online either through online banking or midflorida.com.

Encouraging social distancing

In addition to cancelling all work-related travel and non-essential training, reminders will also appear in various locations to be mindful of social distancing, and if sick, to stay home or use alternate services like the drive-thru, Help Desk or online options.

Focusing on what we know

There are many speculations and unknowns, but be assured that MIDFLORIDA's senior management team is closely monitoring the Florida Department of Health’s COVID-19 dashboard map and has prepared a phased approach for potential lobby closures and/or branch closures by city, market or population, as necessary. Please know that if things change, we will change.

Helping members during this time

Because this pandemic and the needs surrounding it are likely to have an impact on our membership, we are offering relief with the following services:

Branch Closures

Visit our Coronavirus Updates page for an updated list of any temporary branch closings.

Annual Meeting

The 67th Annual Meeting has been postponed until May 26.

We understand that our services are a vital component of our nation’s critical infrastructure and that any changes we make are felt by the community and our membership. It’s for this reason that we continue to balance our priorities of keeping staff healthy and safe, but also keeping our services available to you.

Sincerely,
Steve Moseley
President
MIDFLORIDA Credit Union

Be on alert for scams

Be wary of COVID-19 messages or messages to "authenticate" your account, either by phone, email, text messages or even social media. Remember—MIDFLORIDA will never contact you to ask for your personal account information. Never give out your account details, online banking login information, debit card number or PIN, or any other personal information.