MIDFLORIDA, What a Bank Should Be.

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MIDFLORIDA is one of the fastest growing credit unions in Central Florida and serves members from coast to coast. But as large as we've grown, we're still easy to contact.

By Phone

Help Desk offers the human help you need at times. The Help Desk is available Monday – Friday from 7am – 7pm and Saturday from 8:30am to 1pm.
(863) 688-3733
Toll free (866) 913-3733

Direct Touch Banking, our phone banking system, allows you account access 24 hours a day, 7 days a week. To access this convenient service, use the numbers listed above and follow the voice prompts.

Request a Call

Skip waiting on hold! Submit your phone number and the next available representative will call you.

Spanish Language Desk

(InformaciĆ³n en EspaƱol)
(863) 904-4999
(877) 834-6376

By Text

Text the keyword “CALL” to MIDFL (64335) during normal business hours and a representative will call you back in minutes. Or text “LOAN” to the same number to have a loan representative contact you.

Message and data rates may apply. View SMS Terms and Conditions

By Email

Departments
Online Services Support
General Information
Mortgage Department
Marketing Department
Loan Department
Spanish Language Desk

Executive Management Team
Chief Executive Officer & President
Executive Vice President
Chief Financial Officer
Chief Lending Officer
Chief Real Estate Officer
Chief of Retail Delivery
Chief of Support Services
Chief of Business Services
Chief Information Officer

By U.S. Mail

MIDFLORIDA Credit Union
P.O. Box 8008
Lakeland, FL 33802-8008

By Fax

For a specific department’s fax number, please contact the Help Desk.

Important Loss Prevention Contact Information

To report a suspicious email, email phishing@midflorida.com.

To report a lost or stolen debit card or suspicious activity using your debit card
During normal business hours, call 1-866-913-3733.
After normal business hours, call 1-800-472-3272

To report a lost or stolen Credit Card
Call 877-602-9023 available 24 hours a day, 7 days a week

To report a lost or stolen checkbook
Call the Help Desk using the numbers listed above. If after business hours, you may put a stop-payment on a check or a series of checks by calling Direct Touch.

Media and Press Inquiries

For media or press inquiries, please email DepartmentMarketing@midflorida.com with your contact information, including name, publication and phone number, as well as your story deadline.

If you have trouble viewing this website or links that we provide, email us at DepartmentMarketing@midflorida.com to let us know.