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Our Promise

At MIDFLORIDA Credit Union, we strive to provide our members with the tools and resources they need to make informed financial decisions and achieve their financial goals. We are dedicated to helping our members build a secure financial future and to creating a more financially stable community.

Our commitment to our members:

  • Start and end each interaction with an earnest, warm salutation and a smile.
  • Create an exceptional experience out of everyday occurrences.
  • Do what we say, when we say we will.
  • Make each interaction an opportunity to connect, listen and provide solutions.
  • Provide financial guidance and educate members as services evolve.
  • Be genuine and use the member’s name when appropriate.
  • Be kind and empathetic but transparent and honest.
  • Maintain professionalism in our surroundings and demeanor.

Our commitment to each other:

  • Create an environment that encourages creativity and innovation.
  • Cultivate a positive, fun workplace that thrives on teamwork.
  • Provide an open door to communicate within departments/branches and across disciplines.
  • Be kind and empathetic but transparent and honest.
  • Listen more; learn from each other; lead regardless of position.
  • Recognize each individual’s experience, ideas, abilities and background.
  • Recognize each employee’s talent and value and appreciate their contributions.
  • Provide mentoring and support (tools, training) to effectively perform duties.