Receive easy, enjoyable and effective service through a variety of channels.
Available 24/7, Kit is a specially programmed chat bot that can answer questions about all things MIDFLORIDA. Click here to start a chat.
The Help Desk is available Monday – Saturday from 7am – 8pm for the human help you need.
(863) 688-3733 or toll free (866) 913-3733
Skip waiting on hold! Submit your phone number and the next available representative will call you.
Para información en español, llámenos al (863) 904-4999 o (877) 834-6376.
8am - 5pm Lunes-Viernes
8am - 1pm Sábado
Make an Appointment
Branch Appointment - Request an appointment online to reduce your time waiting at a branch.
Mortgage Appointment - You can either contact one of our local mortgage specialists, or fill out our Fast App form to have someone call you.
MIDFLORIDA Insurance Services, LLC
An insurance representative is available Monday - Friday from 8am - 8:30pm, and on Saturday from 9am - 5pm.
Direct Touch Banking, our phone banking system, allows you account access 24 hours a day, 7 days a week. To access this convenient service, use the numbers listed below and follow the voice prompts.
Toll free (844) TOUCH24 or (844) 868-2424
Text the keyword CALL to MIDFL (64335) during normal business hours and a representative will call you back in minutes. Or text LOAN to the same number to have a loan representative contact you.
Message and data rates may apply. View SMS Terms and Conditions.
Our LoansPlus department is available Monday - Friday from 7am - 7pm, and on Saturday from 8:30am - 1pm.
Toll free (855) 560-5626
Feel free to send us your questions or suggestions below and a MIDFLORIDA associate will be in touch.
DO NOT include any personal information, such as account numbers or passwords. Instead, please use Secure Messaging within Online Banking or call our Help Desk at (863) 688-3733 or toll free (866) 913-3733 for sensitive questions.
MIDFLORIDA Credit Union
P.O. Box 8008
Lakeland, FL 33802-8008
For a specific department’s fax number, please contact the Help Desk.
Media and Press Inquiries
For media or press inquiries, please email the Marketing Department with your contact information, including name, publication and phone number, as well as your story deadline.
Members can write in questions or comments to the Supervisory Committee by mailing a letter to:
MIDFLORIDA Credit Union
P.O. Box 3584
Lakeland, FL 33802
All member communications will be handled confidentially.