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Report Fraud or Identity Theft

We're here to help

In our commitment to prioritizing the safety and security of our valued members, we encourage you to report any suspicious emails or text messages you may receive and to contact us right away if any cards or checks have been stolen or lost. 

Ways to contact us:

Lost or Stolen Cards, or Suspicious Charges Suspicious Emails or Text Messages Lost or Stolen Checkbook

Call the Help Desk at (863) 688-3733 or toll free at (866) 913-3733 for debit card related activity. 

For credit card related activity, call 877-602-9023, 24 hours a day, 7 days a week.

Send us an email to report any suspicious or fraudulent emails or text messages. You can either forward the suspicious email or send a screenshot.

Call the Help Desk at (863) 688-3733 or toll free (866) 913-3733. If after normal business hours, place a stop payment on one or more checks by calling Direct Touch at (863) 904-4896 or toll free (844) TOUCH24 /(844) 868-2424.

Please note that stop payments are only processed Monday through Friday, 9:00 am to 5:00 pm and on Saturdays, 9:00 am to 12:30 pm. If the request to stop a payment is outside of the stated processing hours, your payment may clear prior to the stop payment being applied. A fee is assessed for each stop payment— see fee schedule for details.

Identity theft victims are enouraged to contact all three major credit bureaus:

Equifax   PO Box 740241 Atlanta, GA 30374 1.800.685.1111

Experian  PO Box 9532    Allen, TX 75013 1.888.397.3742

TransUnion   PO Box 2000  Chester, PA 19022 1.800.888.4213

Important Information if You Experienced Fraud on Your Account

If you have confirmed or suspected fraud on your MIDFLORIDA account and have been instructed to open a new account, please review our Fraudulent Accounts handout for important information.

Learn how to fight fraud and keep your personal information safe.

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